Frequent questions
Welcome to LifeItaly customer service
In this section you will find all the information regarding LifeItaly and the Online Store. Search among the – Frequently Asked Questions – all the answers to your questions. If you need further support, do not hesitate to contact us by clicking on "Send your request".
BUY ON THE LIFEITALY ONLINE STORE
Is registration required to make purchases on the LifeItaly Online Store? How do I register?
To make purchases on the LifeItaly Online Store it is not necessary to register on the site. You can log in as a guest user or you can follow a simple registration procedure.
• Open the LifeItaly Online Store website in your Browser;
• Click on the little man at the top right;
• In the section 'Create account' Register;
• Enter all the required data;
• Accept the Terms and Conditions and then click Submit.
You will receive a confirmation email at the address you provided during registration.
Is there a minimum order in the LifeItaly Online Store?
No, in the LifeItaly Online Store you can place orders of any amount.
The cost of shipping in Switzerland for orders over CHF 69.- is free , for lower amounts it is CHF 9.-.
How do I know if my order has been confirmed?
Once the order has been completed, you will receive a message confirming your order at the registered e-mail address.
In case you do not receive the e-mail, check the Junk Mail or Spam folder of your e-mail box, if you use a Gmail address, also check the Promotions folder.
For further information, the Customer Service is at your complete disposal. To contact him write to the e-mail address info@lifeitaly.ch or call +41 (0)91 647 09 09.
I can not register / complete the purchase. What can I do?
If you experience difficulties navigating or concluding a purchase on the LifeItaly Online Store, we advise you to update your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available.
If you continue to experience problems, remember that Customer Service is at your complete disposal. To contact him write to the e-mail address info@lifeitaly.ch or call +41 (0)91 647 09 09.
RETURN AND REFUND
Why can't I return food products?
For the protection of our customers and for hygienic reasons it is possible to exercise the right of withdrawal only for products that can be put back on the market without endangering the health of consumers. Precisely for this reason it is not possible to return food products, of which it is not possible to guarantee adequate conservation.
For which products can I ask to exercise the right of withdrawal?
The right of withdrawal applies to all non-perishable products on the LifeItaly Online Store (for example, gadgets, kitchen utensils, etc.).
It is not possible to return:
• Products that risk deteriorating or expiring rapidly (food, including alcoholic and non-alcoholic beverages);
• Sealed products that do not lend themselves to being returned for hygienic or health protection reasons.
• Products that have been opened after delivery.
• Products made to measure or clearly personalized.
• Orders for which an invoice has been issued.
How much does it cost to return the products?
The return is free: the request must be sent to Customer Service within 14 days of receiving the goods.
To contact Customer Service write to the e-mail address info@lifeitaly.ch or call +41 (0)91 647 09 09.
If I am not satisfied with a product, can I return it?
Contact the Customer Service of the LifeItaly Online Store, which will verify your case.
To contact Customer Service write to the e-mail address info@lifeitaly.ch or call +41 (0)91 647 09 09.
See also point 7 of the General Conditions of Purchase
PAYMENTS
Which payment methods can be used on the LifeItaly Online Store?
The LifeItaly Online Store allows you to make purchases using:
-Visa
- Mastercards
- American Express
- PayPal
- Apple Pay
- Post Finance
- Post Card
- TWIN
- Bank transfer
Which Credit Cards do you accept?
On the Lifeitaly Online Store you can purchase with the following electronic payment methods:
Visa - Master-card - American Express - Post-Finance - Post-card - TWINT - Apple Pay
Is it safe to pay by credit card on the LifeItaly Online Store?
Using your credit card to shop on the LifeItaly Online Store is easy and immediate.
To guarantee maximum protection, the transaction will be carried out on the bank's secure server.
The LifeItaly Online Store does not memorize any credit card number but, thanks to the communication system with the bank server, from your second purchase, you can make the purchase without entering your data again. Just choose the 'Registered Credit Card' option among the payment methods.
1. All the information you provide to the bank will be encrypted using the SSL protocol. Transactions made on the LifeItaly Online Store are Verisign certified.
How does payment by bank transfer work?
If you choose to shop on the LifeItaly Online Store by paying by bank transfer, send an order email to the following email address ordini@lifeitaly.com and remember to make the payment within 2 days of the order date. After this period, in the absence of a bank transfer, your order will be cancelled.
You will find below the data for the transfer:
Beneficiary: Lifeitaly Sagl
IBAN: CH65 0900 0000 1521 7209 1
BIC/SWIFT: POFICHBEXXX
euroSIC Clearing: 090002
Bank: PostFinance Ltd – Mingerstrasse 20 – 3030 Bern
Reason: indicate the date and order number, indicated in the confirmation email.
We remind you that your order will be managed only after the amount has been received in our current account (generally from 1 to 3 working days after making the transfer).
SHIPPING AND DELIVERY
How much does it cost to ship to Switzerland?
The cost of shipping in Switzerland for orders over CHF 69.- is free , for lower amounts it is CHF 9.-.
When will I receive my order?
Once your order has been confirmed, the goods are generally prepared for shipment and entrusted to the courier within the following day. From that date, the Courier takes about 2 working days for delivery in Switzerland. For the holiday period at the end and beginning of the year, times can be extended up to 3 working days.
Orders placed at the weekend or on public holidays are prepared during the following working day.
When the Express Courier has taken charge of your package, you will receive an e-mail and/or text message to the telephone number indicated during the purchase phase, with the shipment tracking link.
How do I know where my order is?
When your order is ready for shipment, you will receive an email with a link to track your package. Through the website of the courier who took delivery of the shipment, you can always check where your order is.
Didn't receive the email? Check the Junk Mail or Spam folder of your e-mail box and, if you use a Gmail address, also check the Promotions folder.
What should I do if something is missing or damaged in the package delivered to me?
If at the time of delivery there are missing products in the package, other than those ordered and/or damaged, please promptly contact Customer Service, write to the e-mail address info@lifeitaly.ch or call +41 (0) 91 647 09 09.
If you receive an open package or packaged with non-LifeItaly branded adhesive tape, you can conditionally accept or refuse the delivery: immediately report the incident to our Customer Service at the e-mail address info@lifeitaly.ch or call +41 (0) 91 647 09 09. who will check what happened.
What should I do if the package delivered to me shows signs of tampering or damage?
If at the time of delivery there are missing products in the package, other than those ordered and/or damaged, please promptly contact Customer Service at the e-mail address info@lifeitaly.ch or call +41 (0)91 647 09 09.
If you receive an open package or packaged with non-LifeItaly branded adhesive tape, you can conditionally accept or refuse the delivery: immediately report the incident to our Customer Service who will check what happened.
DISCOUNT CODE
I received a Discount Code, how can I use it to shop online?
To take advantage of the discount, just enter the Code received in the reserved field, before confirming the order.
You will find the field "Do you have a discount code? Apply it" where you can enter the Discount Code received. Once inserted, click on "Apply" to use it. The discount will be immediately deducted from the total amount of the cart. At this point you can proceed with the order confirmation.
Once you have selected the products you wish to purchase, click on "Cart" at the top right and then on "Proceed with the purchase". Check your cart and "Proceed to checkout". Fill in all the billing and shipping fields, choose the payment method and confirm to go to the "Order Summary" screen.